In this issue:

·  VAT invoices and process dispute

·  Customs Issues

·  How to reclaim VAT charged at the pick—up

VAT Invoices

At a basic level, your invoice is a document that records transactions of your VAT charges through uploads in your CBIT Account. Your invoice is sent every Friday, covering uploads from Friday of the previous week until Thursday of the current week.

 

Custom Issues

With the new change implemented in all European Countries this July 1st, the biggest challenge that we encounter now is Customs clearance. You can always discuss issues with your broker or shipper to ensure that you are compliant with all information they needed, for your buyers to not have concerns at the pick—up. How you provide your IOSS number to your shippers depends on which systems you use with pre-advice data. 

VAT Reclaim

Situations where your customers will contact because they need to pay VAT at the pick—up? This is not a “new” thing for the most part. If you provide an e-receipt at checkout, you can let your customers use it to pick up the item. If no e—receipt, the checkout page which has the details of the parcel is also recommended. It’s always best to have clear communication between your broker, shippers, and buyers. 


VAT Dispute Process

You may have asked numerous times how you can file a dispute on Value Added Tax charged 2x in your account or just a simple correction that you noticed. You can definitely file a dispute by sending us an email, detailing charge or charges that you want to correct. Our timeline is as follows:

1. 10 days dispute process once we sent you the invoice. 

2. No dispute shall be granted after 10 days. 

3. VATs to be paid in full before the 15th of the following month.